FAQs | HELP CENTER
About my order
We know that you are looking forward to receiving your order! We are proud of the fastest delivery of our products worldwide.
For your excellent service, we work with leading courier companies (SPEEDEX Courier, ACS Courier, UPS,), ensuring immediate & safe delivery. Once you place your order on de-sunglasses.com, the processing and preparation process begins immediately.
Greece: 2-3 working days € 3.90 Free on orders over 100€
Cyprus: 3-4 working days € 6.99
Europe: 2-3 working days (please proceed to the checkout to see the cost based on your Country.)
United Kingdom: 2-4 working days € 8.99
USA / Canada: 4-7 working days (please checkout to see the cost.)
Other: 4-7 working days (please checkout to see the cost.)
I. Please note that the estimated delivery time to non-EU countries is indicative and de-sunglasses.com does not calculate any delays due to customs clearance.
II. If your order goes through customs clearance process, our company is not responsible for any taxes and duties that may arise.
Choose between different payment methods: Credit / Debit Card or PayPal. We guarantee that the transmission of your card details is completely secure thanks to the use of the highest security standards.
For the security of your transactions at de-sunglasses.com, we have taken every possible measure, cooperating with the safest PayPal website, as well as with the National Bank, using the most secure protocol of the bank, for secure online commercial transactions. This encrypts all credit / debit card information so that it cannot be read or altered when transferred over the Internet.
SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for certifying websites (web sites) to network users and for encrypting data between network users and network servers.
The accepted payment methods at de-sunglasses.com are the following:
Cash on Delivery (Valid only for purchases within Greece & the cost of this service is free)
Credit / Debit Card
Although we check all of the sunglasses carefully right before they ship, if you receive a faulty item there is no need to worry!
You can return to de-sunglasses, free of charge, any product with a manufacturing defect.
The User has at his disposal 2 days from the moment he realizes the unsuitability of the product to inform the de-sunglasses about the above. After the expiration of the above deadline, all damages will be the responsibility of the User.
The return of products that show manufacturing defects will not incur any additional charges to the User.
In order to replace you the product, the User must contact De-sunglasses within the 2-day period provided via the contact form, indicating the product or products to be returned and replaced, attaching a photograph and a detailed description of the defects they present. After de-sunglasses receives the User's message, they will inform him within 48 hours whether the return is approved or not.
In case the return is approved, de-sunglasses will indicate to the user how to receive or send the defective product to its offices / warehouses. All returned products must be unused, and must be accompanied by all labels, packaging and, where appropriate, the original documents and accessories with which they were purchased.
If the User does not follow the above instructions, de-sunglasses reserves the right to reject the return request. Once the product has been received and the defects have been verified, de-sunglasses will offer the user replacement of the product with identical features, unless this option is objectively impossible or disproportionate to de-sunglasses. In case the delivery of a product of the same characteristics is not possible due to lack of inventory, the User will be able to choose between the termination of the contract (the refund of the paid amount) or the sending of a different model to the liking of the User.
Delivery of a new product with the same characteristics or the new model chosen by the User, as the case may be, will take place within 2-4 working days from the date that de-sunglasses will confirm the User's request for the replacement of the defective product or the sending a new model.
Change my product
You can make a change within 14 calendar days from the date of receipt of your order.
All returned products must be unused and must be accompanied by all labels, packaging and, where applicable, the original documents and accessories with which they were purchased. As all products are subject to quality control shortly before they are shipped to you, understand that any returned products that have defects (damage to the frame or lens) or signs of use (makeup stains) will not be accepted and will be sent back to the customer. at his own expense as they are considered to be used.
No changes are made to the discount items & the items that are part of an offer. If the User does not follow the above instructions, de-sunglasses reserves the right to reject the return request.
De-sunglasses, for the best user experience, uses the following way for the changes of its products:
Send the parcel to the following shipping details with ACS COURIER for Greece or with UPS COURIER for Cyprus and abroad.
ADD: NIKOU LEFTHERIOTI 17 - CORFU
Note: The charge is on us (is temporarily borne by DE-SUNGLASSES) if you are in Greece.
Attention: If you are in Cyprus or abroad, shipping costs will be borne entirely by you.
As soon as we receive the product that is intended for change and we consider that it is appropriate for change, a coupon of equal value of the product you returned will be sent to your email. Your coupon will expire automatically in 15 days. From the coupon that will be sent to you, 5.00 € will be deducted (shipping costs charge), if you are in Greece.
Then, make a purchase again from de-sunglasses.com and at the end of your purchase (CHECK OUT), enter your unique coupon in the "COUPON CODE" field.
Click on "APPLY COUPON" and complete your purchase.
Refund my order
In case you want a refund, it is necessary to return the purchase receipt in the package while we will execute it using the same means of payment that you used for your initial transaction (within 14 working days from the date of receipt and control of returned products).
The deadline is considered to have been met if you return the goods before the end of the 14 day period. You must send the product together with the original receipt and the return form, otherwise the return will not be accepted, without exceptions. The return process starts as soon as we receive the product, and if the product meets the return conditions (it is not damaged, opened, etc.). The original receipt must be included for all Returns, without exception, nor will we accept it scanned afterwards. In case you have paid by COD, please fill in the details of your IBANK in the return form included in your package.
1. Send the parcel with any transport you wish, at your own expense, to the following shipping details:
ADDRESS: N.LEFTHERIOTI 17 CORFU ("DE-SUNGLASSES" OFFICES)
2. As soon as we receive your parcel, it will undergo quality control. If we deem that it needs a refund and is accompanied by the original receipt, you will receive the money in your account within 14 days.
Please check if you meet the return requirements before making your return. In case the return conditions are not met, the product will not be accepted and will be returned to you at your own expense. The products to be returned are posted at your own risk with the shipping of your choice, so we recommend that they be well packaged and seal the outer box.
IN DISCOUNT PRODUCTS (BLACK FRIDAY DEALS, CYBER MONDAY DEALS 1+1 Flash sales ) AND PRODUCTS THAT HAVE BOUGHT WITH DISCOUNT COUPONS, NO REFUNDS CAN BE MADE.
Well you can not be sure, but we are here to help you if the sunnies do not fit your face shape. You can make as many changes as you want.
Our tip is to always check the dimensions and details in the description under every product. Plus, you can see them worn by a model in our product page.
Do not hesitate to contact us if you need any help or recommendation.
De-sunglasses's lenses provide UV400 protection.
They provide you a complete protection from the ultraviolet rays of the sun as they meet the following standards: Australian standard
AS / NZS 1067: 2003 and standard EN ISO 12312-1: 2013 according to the European Community Directive 89/686 / EEC.
Well, as you may already know, all of our products are 100% handmade. From the design, to the selection of the materials 'till the final result.
We choose the best materials in order to have the perfect result for your eyes, keeping in mind that your and our eyes are irreplaceable.
We use Italian Acetate or Metal depending on the model, and mostly CR-39 lenses which are super durable. However, we also produce some models with Polarized lenses. You can always find these information in the description of its product.
In case the item you want is sold out, you do not need to worry.
We have taken care of that. Click on "NOTIFY ME" and you will be automatically notified via email as soon as it is available again.
Didn't find what you were looking for? Drop us an e-mail.
Our business details are the following:
Brand: DE SUNGLASSES (registered trade mark at EUIPO)
TZANOULINOU EIRINI & SIA. E.E.
No. Company ID: 143695633000
VAT number: 800876221
Address: 17 Leftherioti Nikou
Tel: +30 2661049943