In case of a defective product, we can replace it without any additional charges, provided that you send the item back to us and we inspect it for damages according to our warranty policy. In the package please include the filled in return form and contact the designated courier service to collect it.
RIGHT TO WITHDRAW
The consumer has the right to withdraw from the contract, according to the law. He/she may withdraw from a contract concluded with our e-shop within 14 calendar days since the delivery of the goods, but should return all goods by a dispatch method of his choice and at his/her expenses, without undue delay within 14 calendar days since the day of the withdrawal.
In that case our e-shop shall return the money within 14 calendar days since the receipt of the goods, using the same payment method as the one chosen by the customer with an exception where the customer has chosen payment by delivery; in this case, the money shall be returned with a bank deposit to a bank account indicated by the customer. No refund is made for additional delivery costs, such as payment by delivery.
The customer bears responsibility for the reduction of the product value in case he/she made use of the product that was not necessary regarding the characteristics, the functioning and the nature of the products. The condition of the product should allow its resale without any repair. Also, the condition of the packing should be undamaged to be suitable for resale. In case the packing is in bad condition or destroyed, no right to withdraw exists.
Any additional gift provided with the good, must be also returned, otherwise its value will be deducted from the refunded amount.
We don't accept returns on BLACK FRIDAY DEALS, CYBER MONDAY DEALS, CHRISTMAS 1+1, SALE ITEMS, 1+1 Flash sales and items that have been bought with the use of DISCOUNT COUPONS.
Additionally, the provisions of the Greek Consumer Protection Act (Law 2251/1994) regarding the withdrawal of goods apply.